FAQs

How long is processing?

We aim to process and ship orders within 1-3 business days. To ensure the most efficient processing, please double check your details before submitting your order.

How long is shipping?

This depends on your method of shipping selected at the time you place your order. We use Australia Post as our courier and advise on the following delivery timeframes;
Standard: 2-6 business days
Express: 1-3 business days
International: 1-2 weeks

Please note that the above are based on average delivery times. For specific information based on your address, use the Australia Post delivery calculator.

Where do you ship from?

All items are ready to ship from Australia unless otherwise stated on the product or on your order confirmation.

Can I return my order?

QustomQicks is happy to accept returns, however this must be approved by our team prior to posting your item(s) back. Please note we reserve the right to return your item(s) if they have not been approved or meet our returns criteria upon arrival. For our full returns policy, click here.

Do you sell second hand products?

Yes we do! Currently, our full second hand range is available on our Depop with some limited items on the website. We add new items every week to Depop.

Do you buy second hand products?

Yes we do! We are happy to consider a range of pre-loved and used items from brands like Nike, Supreme, CRTZ and more. Get in touch and send through some pictures of your item(s) and our team will get back to you with more information.