Excited Kuromi Charm

Standard Australian - $8.99 AUD or free when you spend $100 in one order
Express Australian - $12.99 AUD or free when you spend $250 in one order
Standard New Zealand - $14.99 NZD
Standard International - $19.99 AUD

Transit & Delivery
Orders within Australia are shipped and delivered with Australia Post. For international delivery, parcels are processed through your regions customs and handed to a delivery partner for your area. The original tracking number will be able to be used on the appropriate delivery partner's tracking page.

Change of Mind
We accept change of mind returns for exchange and store credit.

Incorrect Item, Size or Colour
If the item you received is not the style, size or colour that you ordered, please use the "request a return" information below. Please also include an image of the item you physically received to ensure our team can process your request as swiftly as possible.

Exchange
If you would like to exchange for another size or item, use the "request a return" information below. Please let us know what item you would like in return so that we can check our stock or order from our vendors.

Request a Return
To request a return, simply get in touch via your preferred method. Please provide the following details in your initial request;
1. Order number
2. Reason for return (change of mind, too small, I received the wrong thing)
3. Preferred outcome (exchange, credit etc)
4. Image of item if required

Once we receive your request, our team will aim to get back to you within 1-2 business days with further information. If your return is approved, we will provide a return address and the relevant info to finalise your return.